Processing Times
At Trellis Q, we strive to process all orders promptly. For our downloadable data analytics solutions, processing is typically completed within 1-2 business days. For scheduled services, our team will reach out to confirm your preferred date and time within 48 hours of your order.
Domestic Shipping Options & Timeframes
All downloadable products are delivered via email or secure download link. For any physical materials, we offer the following domestic shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
International Shipping
We offer international shipping for our physical products. Delivery times vary by destination:
- Standard International Shipping: 10-15 business days
- Expedited International Shipping: 5-7 business days
Please note that customs duties and taxes may apply depending on your country’s regulations.
Shipping Carriers
We use reliable carriers for all shipments, including:
- FedEx
- UPS
- USPS for domestic shipments
- DHL for international shipments
Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your shipment’s progress online.
Damaged / Lost Packages
If your package is damaged or lost during transit, please contact our customer support team within 7 days of the expected delivery date. We will assist you in resolving the issue promptly.
Free Shipping Threshold
We offer free standard shipping on all domestic orders over $100. This applies only to physical products and does not include downloadable solutions or services.
Special Handling
For our scheduled services, please ensure that you provide accurate information regarding your availability and requirements. Our team will reach out to confirm all details to ensure smooth delivery of our services.